FREQUENTLY ASKED QUESTIONS

WHERE ARE YOU BASED?

We’re happily based in London, England – Close to Steampunks Victorian influence!

HOW DOES SHIPPING WORK?

Victorianpunks.com partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.

Because we ship directly from our partners in these countries, your item may take up to 21 days. Please do not panic if it does not show up immediately, it’s on its way (please email us for tracking)  

We offer international shipping options too – no matter where you are, you can buy from us!

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you’re buying from outside of the U.S. (particularly in Canada), your country’s customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada’s customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country’s customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we’ll send you a replacement!

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we’ll help guide you through the process – we’ll send you a prepaid mailer to send the item back.